Refund and Returns Policy

Our Commitment to Your Vision and Style

At Parker Hamilton, we are dedicated to providing you with luxury eyewear that perfectly complements your style and meets your precise visual needs. We understand that selecting the perfect pair of premium glasses is a personal and highly detailed process. If you are not completely satisfied with your online purchase, we are here to assist you with a smooth return or exchange. This Return and Refund Policy outlines the terms, conditions, and procedures for returning items purchased from our e-commerce store, ensuring transparency and professional service at every step.

Return Eligibility and Timeframes

We accept returns on non-prescription sunglasses and unworn designer frames within 14 days from the date your order was delivered to your address. To qualify for a full refund or exchange, the returned items must be in pristine, brand-new condition. The product must show absolutely no signs of wear, adjustment, scratching, or damage. All original packaging—including designer storage boxes, protective cases, branded microfiber cleaning cloths, tags, warranty booklets, and certificates of authenticity—must be returned intact along with the eyewear.

Custom Prescription Lenses and Personalized Items

Please be advised that custom-crafted prescription lenses are created specifically to match your individual optical measurements and visual needs. Because of this highly personalized customization, prescription lenses are non-refundable and cannot be returned for a cash refund. If you purchase a complete frame and prescription lens package and choose to return it, we will gladly refund the cost of the frame (subject to our standard frame return conditions), but the cost of the custom lenses will be deducted from your total refund amount.

Our One-Time Optical Lens Guarantee

We want to make sure your vision is absolutely perfect with your new eyewear. If you experience any visual discomfort, adaptation issues, or if your prescribing doctor makes a change to your prescription within 30 days of receiving your glasses, we offer a one-time lens remake guarantee. Under this guarantee, we will remake your custom lenses with the corrected prescription details free of charge. You will only be responsible for returning the original lenses to us, and we will handle the fabrication and shipping of your new lenses.

Step-by-Step Return Procedure

To initiate a return, please contact our customer care team via email or our website’s contact form. Provide your order number, the details of the item you wish to return, and the reason for the return. Our team will review your request and provide you with a Return Merchandise Authorization (RMA) number and detailed shipping instructions. Please write the RMA number clearly on the outside of your shipping package. Returns sent to our facility without an authorized RMA number may experience significant processing delays or may be rejected.

Inspection and Refund Processing

Once your return package arrives at our facility, our quality control team will carefully inspect the eyewear and packaging to ensure it meets our eligibility criteria. This inspection process is typically completed within 3 to 5 business days of receipt. Once approved, we will process your refund directly to the original payment method used during your purchase. Please note that depending on your financial institution or credit card provider, it may take an additional 5 to 7 business days for the refunded amount to appear on your bank statement.

Exchanges for Different Styles or Colors

If you love your new eyewear but would prefer a different color, frame style, or size, we are happy to facilitate an exchange. The original item must be returned in perfect, unworn condition within our 14-day return window. Once our team inspects and approves the returned frame, we will process your exchange order. If there is a price difference between the original item and the new frame, we will either refund you the difference or send you a secure payment link to cover the remaining balance.

Shipping Costs and Return Liability

Customers are responsible for paying all shipping costs associated with returning an item, unless the return is a direct result of a manufacturing defect or a shipping error on our part. Because luxury eyewear and designer frames are high-value items, we strongly recommend using a registered, trackable shipping service and purchasing shipping insurance. Parker Hamilton cannot be held responsible for return shipments that are lost, stolen, or damaged during transit back to our warehouse.